Frequently Asked Questions
Everything you need to know about our premium dog gear and accessories.
How do I know which size to choose for my dog?
We provide a comprehensive size guide on every product page. We recommend measuring your dog's neck and chest circumference with a soft tape measure, allowing a two-finger gap for comfort before selecting a size.
What is your shipping policy for international orders?
We ship worldwide! Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-10 business days depending on your location and chosen shipping method at checkout.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to start your request.
Are BullyBillows products suitable for strong breeds that pull?
Absolutely. Our gear is specifically engineered for strength and durability, featuring heavy-duty nylon, reinforced stitching, and pressure-tested stainless steel hardware to ensure safety for even the strongest pullers.
How should I clean and maintain my BullyBillows gear?
To maintain the longevity of your gear, we recommend hand washing in warm soapy water and air drying. Avoid machine washing or tumble drying, as this can damage the hardware and reflective strips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay for your convenience.